Shipping policy
NEVERGAPPED Shipping Policy
Last Updated: August 18, 2026
At NEVERGAPPED, we’re committed to getting your order processed and on its way as quickly as possible. Please review the following shipping information before placing your order.
ORDER PROCESSING
Orders are typically processed within 3–7 business days after your order has been successfully placed and payment has been confirmed.
Business days are Monday through Friday, excluding weekends and federal holidays.
During product launches, special releases, sales, events, holidays, or periods of high order volume, processing times may be extended.
Please note that processing time and shipping/transit time are separate. Selecting an expedited shipping method does not reduce the time required to process and prepare your order.
MADE-TO-ORDER & LIMITED RELEASE ITEMS
Certain NEVERGAPPED products may be produced in limited quantities, made to order, available through preorder, or released as part of a special drop.
These products may have longer processing or fulfillment times than our standard timeframe. When applicable, estimated fulfillment information will be provided on the product page or communicated to the customer.
By purchasing a preorder, made-to-order, or limited-release product, you acknowledge that the estimated fulfillment date is an estimate and may be affected by production or logistics delays.
SHIPPING RATES
Shipping charges are calculated at checkout based on factors including your order size, weight, destination, and selected shipping method.
Any promotional or free-shipping offers are subject to the terms stated at the time of the promotion.
SHIPPING CONFIRMATION & TRACKING
Once your order has been prepared for shipment, you will receive a shipping confirmation email with tracking information when available.
Please allow 24–48 hours for tracking information to update after a shipping label has been created.
A shipping notification or tracking number may be generated before the carrier performs its initial acceptance scan. This does not necessarily mean the package has entered the carrier’s network.
ESTIMATED DELIVERY TIMES
Delivery estimates displayed during checkout or provided by the shipping carrier are estimates and are not guaranteed delivery dates.
Once a package has been transferred to the shipping carrier, delivery times are subject to the carrier’s network and operating conditions.
Delays caused by weather, carrier disruptions, holidays, transportation issues, natural disasters, incorrect addresses, or other circumstances outside NEVERGAPPED’s reasonable control may affect delivery.
NEVERGAPPED is not responsible for carrier-related delays after a shipment has been accepted by the carrier.
SHIPPING ADDRESS RESPONSIBILITY
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order.
If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the address before fulfillment; however, address changes cannot be guaranteed once an order has entered processing or has shipped.
NEVERGAPPED is not responsible for packages delivered to an incorrect address provided by the customer.
Additional shipping charges resulting from an incorrect or incomplete address, refused shipment, or package returned to sender may be the customer’s responsibility.
LOST, STOLEN OR MISSING PACKAGES
If your tracking information shows that your package was delivered but you cannot locate it, please first:
- Check around the delivery location and surrounding property.
- Check with household members, neighbors, property management, or front desk personnel.
- Allow up to 48 hours, as some carriers may mark packages delivered shortly before final delivery.
- Contact the shipping carrier directly regarding the delivery.
If the package still cannot be located, contact NEVERGAPPED and we will assist with available carrier information or claim procedures.
NEVERGAPPED cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier. Claims involving lost or damaged shipments may be subject to the shipping carrier’s investigation and determination.
DAMAGED PACKAGES
If your order arrives damaged, please contact us promptly after delivery.
Include your:
- Order number
- Name used on the order
- Photos of the shipping package
- Photos of the damaged item
- Photos of the shipping label
Please retain all original packaging while the claim is being reviewed.
Claims may require documentation for submission to the shipping carrier.
RETURNED-TO-SENDER PACKAGES
Packages may be returned to NEVERGAPPED because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or other carrier-related circumstances.
If an order is returned to us, we will contact you regarding available options.
Additional shipping charges may apply if you request that the package be shipped again.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
ORDER CHANGES & CANCELLATIONS
We begin processing orders as quickly as possible.
If you need to request a change or cancellation, please contact us immediately. We will make reasonable efforts to accommodate your request, but changes and cancellations are not guaranteed once processing or fulfillment has begun.
Once an order has shipped, it cannot be canceled.
MULTIPLE SHIPMENTS
Orders containing multiple products may occasionally ship separately depending on inventory location, production schedules, or fulfillment requirements.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
CALIFORNIA ORDERS
NEVERGAPPED is a California-based brand. California orders are processed according to the same standard fulfillment procedures as other domestic orders.
Delivery times within California may vary depending on the destination, carrier, fulfillment volume, and selected shipping service.
INTERNATIONAL SHIPPING
If international shipping is available to your destination, shipping rates and available services will be displayed at checkout.
International customers are responsible for any applicable customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country, unless expressly stated otherwise at checkout.
Customs processing may cause additional delivery delays outside NEVERGAPPED’s control.
Customers are responsible for ensuring that products ordered from NEVERGAPPED can legally be imported into their destination country.
REFUNDS & RETURNS
Shipping-related matters do not automatically qualify an order for a refund.
Returns, exchanges, and refunds are governed by the NEVERGAPPED Refund Policy. Please review that policy before making a purchase or requesting a return.
QUESTIONS ABOUT YOUR ORDER
If you have questions regarding your shipment, please contact NEVERGAPPED through the contact information provided on our website.
When contacting us regarding an existing order, please include your order number and the name or email address associated with the purchase so we can assist you efficiently.
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NEVERGAPPED
Automotive Streetwear & Car Culture
No gaps. No compromises. Built with intent.